Discuss how either good or poor quality affects you personally as a consumer. For instance, describe an experience in which your expectation was met, exceeded, or not met when you purchased goods or services. Did your experience change your regard for the organization and/or its product? If so, how?
How can you internalize and practice quality at a personal level in your daily activities? Why is it important to practice this?
Discuss how Deming’s 14 Points can apply to